Return Policy

Thank you for purchasing our products and/or subscribing to our services at www.dogfordog.com, operated by Dog for Dog.

We offer a full money-back guarantee for all toy and accessory purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked. You are eligible for a full reimbursement within 14 calendar days of your purchase. Food and treats are not eligible for a refund once the package seal has been broken.

After the 14-day period you will no longer be eligible and won’t be able to receive a refund. We encourage our customers to try the product (or service) in the first two weeks after their purchase to ensure it fits your needs.

If you have any additional questions or would like to request a refund, feel free to contact us.

Claiming Your Refund

Please complete the following steps to claim for your refund:

 

  • Email your written refund request to: refund@dogfordog.com
  • Please state the reason(s) for the refund request.
  • Please attach a photo, if applicable.
  • Allow approximately 4-6 weeks for your request to be processed.

Non – Refundable Items

 

Dog food and treats purchased from www.dogfordog.com may be exchanged within the first ten calendar days of purchase but cannot be refunded.  

Cancellation Policy

If you do not wish to proceed with an automatic renewal for an upcoming membership year, please complete the following steps:

  • All Cancellation Requests Must Be Made in Writing
  • Email Your Written Cancellation Request to:
    • memberships@dogfordog.com

Monthly Memberships automatically renew unless cancelled by completing the steps above.